Refund policy

Our goal is to provide you with the best customer service. Whenever it is possible, we will do our best to correct any issue brought to our attention. Our refund policy is considered to be in effect for five (5) business days following the confirmed tracking delivery date. If five (5) business days have gone by since your confirmed tracking delivery date, we unfortunately cannot offer a refund. To be eligible for a refund, the item you received must not match the purchased item, be unused, and be in the same condition it was received. The decision to grant a refund is at the sole discretion of us and our evaluation. If an item is listed as a limited release or a sale item, we are unable to offer a refund.

To begin the process of a refund, please contact us here.

You must notify us by email of any disputed charges or incorrect payment amounts. We will attempt to resolve all disputes within one (1) calendar month of receiving notice. To the extent that we determine, at our sole discretion, that a billing adjustment is warranted, you will be credited accordingly. If you fail to notify us of a billing dispute, you waive all rights to bring any claim regarding the disputed charges.